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Information · Frequently Asked Questions Order: Order What forms of payment do you accept? Today we accept Visa, Mastercard, Discover and American Express. We are always looking for other ways to give you as many payment alternatives as possible. However, at this moment, we are able to offer you only credit card payment. It´s the most cost convenient and effective system for international payment of today. Please read about our credit card security. We are a certified Internet Secure Merchant: Can I order without worrying about my privacy? We do not sell or rent our list of customers to anyone. How do I know you have registered my order and what kind of receipt do I get? When approved by the bank that issued your credit card, you will receive an electronic receipt for your records. You can print this for your record. In addition to receiving the online electronic receipt, a copy of the successful transaction will be sent to your E-mail address which you also can keep as a receipt. How much do you charge for shipping? See the complete description of our shipping policy. Incidentally, when you fill out our online order form, our system automatically calculates and displays the shipping charges for your inspection. We gladly ship anywhere in the world. At this moment www.swedish-snus.com do not sell wholesale. Our organization was built to serve the end customer, we therefore can't offer the kind of wholesale service needed. Inventory Can I Get an Unlisted or Discontinued item? Right now, www.swedish-snus.com does not have the ability to do special orders. If a product is not listed in the store, that means that we do not carry it. You might be able to find information about the item in a Newsgroup or Discussion Forum. To find the right one try to search in the Google Groups or Yahoo Groups. Product Information Can you please tell me more about this item? Unfortunately, the only information we can give you about particular background, titles or names is what we display on the detail page for that item. We know that often the amount of information we have about an item may make it difficult to make a purchasing decision unless you already know something about the item. With help from distributors, we're working hard to bring you all kinds of information. We are sorry, but we do not have an e-mail or paper catalog for our inventory. Personal Response Shop Safe and Secure, 100% Satisfaction Guaranteed At The www.swedish-snus.com, you can always feel safe when paying with your credit card. We have established an ordering process that uses state of the art encryption/security techniques to ensure your personal information is secure. For additional security, your credit card number is not kept on our system. Three of the top Canadian banks provide secure, online, real-time credit card processing to ensure maximum security. In addition to this we respect your privacy and do not sell or rent our list of customers to anyone. Our Customer Satisfaction List Except offering quality goods above the ordinary, most important for us is to give our customers a first class service. Credit Card and Payment Information Payment Options Today we accept Visa, Mastercard, Discover and American Express. We are always looking for other ways to give you as many payment alternatives as possible. However, at this moment, we are able to offer you only credit card payment. It´s the most cost convenient and effective system for international payment of today. Please read about our creditcard security. Credit Card Security We know you're concerned about security, and we hope this will answer some of the most common questions about what we're doing to protect you. In an article by Tom Foremski about Electronic Commerce in The Financial Times (September 3rd 1997), experts say the risk of credit card details being intercepted on the Internet are less than the risk cardholders run today when they give card details over the phone or hand a card to a waiter in a restaurant. Credit card companies already protect users from unauthorised charges on their accounts, regardless of whether the card is used on the Internet or for a more conventional transaction. We think that's good news, but we still take every possible precaution to protect the integrity of your credit card information. We are a certified Internet Secure Merchant: Our Secure Server The information you type in is encrypted and you can safely enter your entire credit card number on the secure server, and it cannot be read in transit. For technical security, we offer you a robust firewall, Netscape Commerce Server, proprietary secure card processing software called Setserver and secure ISDN links to the existing Bank approved credit card processing infrastructure. This system's infrastructure has been approved by Bank security personnel. For additional security, your credit card number is not kept on our system. We Respect your Personal Privacy We do not sell or rent our list of customers to anyone. If you would like to make sure we never sell or rent information about you to third parties, just send us a message. Shipping Information We can offer worldwide Express deliveries with UPS (including online tracking) as well as the regular post-service with "First Class Air Mail". What about customs? We mark international packages as containing the specific description of your order and state the cost of the item on the customs documentation. Currently, we are not able to describe the contents in any other way. Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance will have to be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local Customs office for further information. Wholesale Information At this moment www.swedish-snus.com do not sell wholesale. Our organization was built to serve the end customer, we therefore can't offer the kind of wholesale service needed. WWW Email Company address Want to talk to a real person? You can reach us at the following phone numbers between 08.00 (8 am) and 17.00 (5 pm) Central European time, Monday through Friday, and at other times you can leave us a message. We are glad to help you. Phone: +46 31 68 1991 |
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