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Helpdesk*HELP US HELP YOU! ALWAYS INCLUDE YOUR ORDER NUMBER IN YOUR COMMUNICATION*
Please only create a new ticket if you have a new, unrelated query.
If you are replying to an existing query, it is more helpful to us if you reply to your existing ticket (which can be found below).
You can also reply directly to any received emails from us instead of using the ticket manager.
If you are having trouble receiving emails from us you can always check in the ticket manager for our reply.
We can only read and reply to queries in English or Swedish.
Common customer support questions as of August 2nd, 2010Age Verification for US customersMake sure you always enter your address of recidency. Our 3rd party Age Verification software will not approve your purchase otherwise. PO Box addresses in the USA Unfortunatly UPS does not let us deliver to PO Box addresses in the USA. APO addresses in the USA Unfortunatly UPS does not let us deliver to APO addresses. Increased response time With the passing of the new laws in USA we have been overwhelmed with e-mails, which unfortunately has increased the time it takes our customer service staff to answer your queries. We will get back to you as soon as we possible can and we very much apologize for the current situation. Supply problems from manufacturer: Odens Classic Kanel, Loose (SE and US warehouses) Odens Extra Stark Kanel, Loose (SE and US warehouses) Offroad Original, Portion (SE warehouse) Offroad Frosted, Portion (US warehouse) Thunder Frosted Long+, Strong Portion (US warehouse) Thunder Berry Blend, Strong Portion (US warehouse) Thunder Frosted, Mini Portion (US warehouse) XQ's Licorice, Portion (SE warehouse) We will ship these brands as soon as we receive them from our supplier. We sincerely apologize for the delay! Access denied. |
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